FAQ
General Questions
What is Pawsy Vibe?
What is Pawsy Vibe?
Pawsy Vibe is a pet supplies store committed to delivering high-quality products and outstanding service to pet owners. We offer a diverse selection of pet toys, grooming essentials, supplies, and more to meet all your pet care needs.
Where are you located?
Where are you located?
You can shop online at our website for convenient home delivery worldwide.
What are your store hours?
What are your store hours?
We are open for orders 24/7. We do shipping everyday from 8am to 6pm, our support team is closed on weekends and major holidays.
How can I contact Pawsy Vibe?
How can I contact Pawsy Vibe?
You can reach us by phone at +1-929-566-4562 or by email at info@pawsyvibe.com. Additionally, you can use the contact form on our website.
Products and Orders
What types of products do you sell?
What types of products do you sell?
We offer a broad selection of products for household pets, including dogs, cats, and small animals. Our range includes toys, grooming supplies, bedding, and much more to meet all your pet care needs.
How do I place an order?
How do I place an order?
You can easily place an order on our website by adding your desired items to the cart and following the steps to checkout.
What payment methods do you accept?
What payment methods do you accept?
We accept a wide range of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and other secure payment options for your convenience.
Is it safe to use my credit card on your website?
Is it safe to use my credit card on your website?
Yes, it is completely safe to use your credit card on our website. We use advanced encryption technology to ensure all your personal and payment information is secure.
Can I change or cancel my order after it’s been placed?
Can I change or cancel my order after it’s been placed?
If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that orders that have already been shipped cannot be changed or canceled.
Do you offer any discounts or promotions?
Do you offer any discounts or promotions?
Yes, we regularly offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals and special offers.
Can I track my order?
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery on our website or the carrier’s website.
What if an item is out of stock?
What if an item is out of stock?
If an item you want is out of stock, please contact us, and we will inform you when it is expected to be available again. In some cases, we may be able to recommend a suitable alternative.
Shipping and Returns
What are your shipping options?
What are your shipping options?
We provide both standard and expedited shipping options, with rates and delivery times depending on your chosen method and location.
How long will it take to receive my order?
How long will it take to receive my order?
Shipping times vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 1-2 business days and delivered within 3-7 business days. You will receive a tracking number once your order has been shipped.
Do you offer international shipping?
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times will vary depending on your location. Please check our shipping policy for more details.
What is your return policy?
What is your return policy?
We accept returns within 60 days of purchase. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Please visit our Returns page for more details.
How do I return an item?
How do I return an item?
To return an item, please contact our customer service team to initiate the return process. We will provide you with a return authorization and instructions on how to send the item back to us.
What if I receive a damaged or incorrect item?
What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or a refund, and cover the cost of return shipping if necessary.
Loyalty Program
Do you have a loyalty program?
Do you have a loyalty program?
Yes, we offer a loyalty program for our customers. Earn points with every purchase and redeem them for discounts on future orders. Sign up for our loyalty program on our website to start earning rewards.
How do I redeem my loyalty points?
How do I redeem my loyalty points?
Loyalty points can be redeemed during checkout. Simply select the option to use your points and the discount will be applied to your order total.
Do loyalty points expire?
Do loyalty points expire?
Loyalty points are valid for one year from the date of issue. Be sure to use your points before they expire!